Sergio Roberto Carreras
Houston, TX (832) 506-5356
Linkedin
Professional Summary
US ARMY Veteran with expertise in AWS Cloud Administration, Cloud Engineering, and DevOps practices. Proficient in implementing and managing cloud infrastructure with a strong focus on network security protocols and secure architecture design. Skilled in leveraging AWS for optimal IT solutions, adhering to cloud best practices, and employing recommended design patterns for scalability and reliability. Demonstrated ability to design, plan, manage, and secure cloud-based solutions in alignment with organizational goals. Expert in guiding process migration and cloud transition strategies, with a robust foundation in automation and configuration management to support efficient DevOps workflows. Proficient in cloud infrastructure, automation, and continuous integration/continuous deployment (CI/CD) practices. Excellent problem-solving skills with the ability to troubleshoot complex issues in production environments and implement effective solutions.
Skills
- Skilled in cloud operations, with hands-on experience in managing AWS resources including EC2, S3, RDS, and IAM.
- Familiar with infrastructure as code (IaC) tools like Terraform and AWS CloudFormation to automate the provisioning and management of cloud resources.
- Strong understanding of networking concepts, including VPCs, subnets, security groups, and load balancers, ensuring secure and efficient network design.
Certifications
Experience
Skillstorm
March 2024 – Present
Technical Analyst
- Documented user interactions and technical issues in the helpdesk ticketing system, maintaining accurate records for future reference and analysis.
- Collaborated with IT teams to escalate and resolve complex issues, ensuring timely resolution and minimizing downtime for users.
- Conducted user in both English and Spanish, helping users understand the application process.
- Monitored system performance and reported recurring issues to senior IT staff for further investigation and resolution
- Provided exceptional customer service, maintaining a positive and professional demeanor in all interactions.
Stefanini
March 2022 – October 2023
Helpdesk Technician I (Bilingual)
- Utilize the device management systems, mobile device management, and identity management systems to resolve issues and manage hardware and software including deploying applications, and remote-control computers.
- Prioritize and schedule trouble calls to ensure that support is delivered efficiently and within established service timelines.
- Contributed to a significant reduction in ticket resolution time through efficient troubleshooting and issue management.
Contractor
February 2021– March 2022
Supply Specialist
- Capture inventory parts information using laptop-based software.
- Verify inventory accuracy throughout project engagements.
- Research item information utilizing supplier catalogs and reference materials.
- Simplified inventory management by capturing inventory parts information using proper syntax ensuring data integrity using laptop-based software.
AECOM
July 2019-July 2020
Supply Specialist
- Maintained receipt, storage, documentation, processing, and delivery of all expendable and durable supplies.
- Prepared requisitions for off-line, work orders, shop stock and local purchase as required.
- Facilitated support in managing the receipt, posting, storage, delivery, disposition, and management of supply in accordance with applicable Army Regulations.
US ARMY
January 2012 – September 2017
Supply Manager
- Accomplished over 3 thousand pieces of sensitive intelligence equipment from National Geospatial-Intelligence Agency, National Security Agency, and U.S. Army equipment valued in excess of $43M.
- Reduced loss and maintained inventory control of sensitive and non-expendable items for an 84 BED Hospital through developing processes and procedures.
Awards
- Army Commendation Medal
- Army Achievement Medal
- Afghanistan Campaign Medal
- National Defense Medal
- Army Good Conduct Medal